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DEALER
08/05/2026
As part of our permanent quality monitoring, we have identified an issue with the aluminium threaded pedal insert on 2026 ACID Carbon Hybrid Crank Arms suddenly detaching from the crank body. We are therefore informing you about a Product Safety Recall affecting certain bike models.
The recall affects CUBE e-bike models from the 2026 model year fitted with 2026 ACID Carbon Hybrid Crank Arms and sold prior to 8 May 2026.
To ensure user safety, the ACID Carbon Hybrid Crank Arms on all affected bikes need to be replaced. You will find further information below on the models affected and the procedure to follow for replacement. We would like to thank you for your understanding and apologise for the inconvenience caused.
- #30884 (left)/#30885 (right): 2026 ACID Carbon Hybrid Crank Arm (ISIS)
- All crank lengths: 160mm, 165mm, 170mm, 175mm
CURRENT INFORMATION
The use of bikes affected by this recall must stop immediately and without exception until the crank arms have been replaced.
The product defect described here can result in the bond failing and increases the risk of accident, which can cause material damage and serious injuries.
For user safety, all crank arms affected by this issue must be replaced.
MODELS AFFECTED BY THIS ISSUE:
NEXT STEPS
If your bike’s crank arms are affected by this recall, the replacement and all steps of processing must be carried out by an authorised CUBE dealer.
- Stop use
Don't take any risks – do not use your bike until it has been checked. - Check frame number
Use the tool provided on this page to check if your bike could be affected. - Contact CUBE dealer
Contact the CUBE dealer you purchased the bike from. -
Processing and replacement
Your CUBE dealer will look after all aspects of checking and replacement in-store.
Affected crank arms will be replaced with the latest generation of aluminium (HPA) crank arms. The right crank arm comes with an integrated pin for easy chain care. As compensation for the permanent switch to aluminium cranks, we would like to offer you our premium lighting system.
You can choose from the following options in-store with your dealer:- Option 1: Replacement with aluminium cranks with an integrated pin (permanent solution) + ACID E-Bike Front Light PRO-E 200 HB X-Connect (#93967) with a value of €149.95
- Option 2: Replacement with aluminium cranks with an integrated pin (temporary solution) + later replacement with new carbon cranks (estimated delivery in around 12 months)
CHECK YOUR BIKE
To check if your bike is covered by the recall you will need your frame (WOW) number.
Please enter the frame number in the tool below to see if your e-bike could be affected.
Info:
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The frame number is located on the bottom bracket. Depending on your frame type, you will also find it on a silver sticker in one of these locations:
- on the left chainstay
- on the underside of the top tube or down tube
- The frame number comprises the prefix “WOW” followed by five numbers and four letters. Please only enter the numbers and letters in the tool without the “WOW” prefix.
FAQ
No. Stop using your e-bike immediately. A check is required before you can continue riding it.
The bikes affected are all hybrid models from the 2026 model year fitted with the ACID Carbon Hybrid 2026 Crank Arms and sold prior to 8 May 2026. Please use the tool provided on this page to check if your bike is affected. To do that, you will need the frame number.
- Stop use: Do not continue using your bike.
- Check the frame number: Use the tool provided on this page to see if your e-bike is affected.
- Contact a CUBE dealer: Contact the CUBE dealer you purchased the e-bike from, or another local CUBE dealer.
- Processing and replacement: Your CUBE dealer will handle the replacement in-store. The replacement must be carried out by an authorised dealer.
A first batch of replacement cranks has already been sent out to our dealers. Further shipments will follow continually and at frequent intervals until all replacements can be carried out.
All models delivered to dealers from now on are already equipped with the aluminium crank.
Unfortunately, we cannot rule out delays to your delivery date. Please contact your CUBE dealer for further details regarding your order.
The CUBE dealer where you purchased the bike is always your contract partner and first point of contact.
No. This is a Product Safety Recall, which means that the replacement of affected cranks is free of charge for you.
Please contact the CUBE dealer where you purchased the bike to discuss a solution. Travel or lodging costs are not generally covered.
No. Your cranks will initially be replaced with the latest-generation aluminium cranks. Alternatively, you can decide to take the temporary solution (option 2) offered. This option means the cranks will initially be replaced with aluminium cranks with an integrated pin. These will then be replaced at a later date with new carbon cranks (estimated delivery in around 12 months).