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03/12/2025

PRODUCT SAFETY RECALL

PROHIBITION OF FURTHER USE

AGREE C:62 MODEL YEARS 2025 AND 2026

We wish to inform about a Product Safety Recall. The recall covers all CUBE Agree C:62 models from the 2025 and the 2026 model year that were delivered and sold prior to 30 November 2025.

We test every bike to meet our strict safety and quality standards – in rare cases, some carbon forks have shown cracks above the brake mount. We would like to thank you for your understanding and apologise in advance for the inconvenience caused. We are working at full speed to provide replacement forks.

MODELS AFFECTED BY THIS ISSUE:

All frame sizes are affected: 47cm, 50cm, 53cm, 56cm, 58cm, 60cm, 62cm

CURRENT INFORMATION

The use of bikes affected by this recall must stop immediately and without exception until the fork has been checked and affected forks replaced!

After analysing a small number of reported cases of cracks forming above the brake mount on our Agree C:62 carbon fibre forks, it was found that a change to the resin material as of model year 2025 may lead to isolated forks having an insufficient resin content in this area.

As a result, in rare cases the fork may not meet CUBE's own safety and quality standards in the event of high braking force. These conditions could cause the outermost carbon layers to delaminate, causing cracks and significantly weakening the fork structure, through to a complete failure of the left fork blade.

The described product defect increases the risk of an accident, which can cause material damage, serious injuries or even fatal injuries.

For safety reasons, every fork covered by this issue must be checked and, if necessary, replaced.

NEXT STEPS

If your bike and fork are affected by this issue, the replacement and all steps of processing must be carried out by authorised CUBE dealers. 

  1. Stop use
    Don't take any risks – do not use your bike until it has been checked.
  2. Check frame number
    Use the tool provided on this page to check if your bike could be affected.
  3. Contact CUBE dealer
    The dealer can check your fork to see if it is affected. Contact the CUBE dealer you purchased the bike from, or another local CUBE dealer. You can use our dealer search to find dealers near you.
  4. Processing and replacement
    Your CUBE dealer will look after all aspects of processing and replacing the fork on site.

CHECK YOUR BIKE

To check if your bike is covered by the recall you will need your frame (WOW) number. You will also need the serial number on the fork to determine if it needs to be replaced. 

Note: The serial number on the affected carbon forks is located on the steerer tube and can only be accessed by removing the headset. This work should only be done by a bike professional – please contact an authorised CUBE dealer to have your fork checked. 

Step 1: Enter frame number

Please first enter the frame number in the tool below to see if your Agree C:62 could be affected.
Please note: The frame number is located on the bottom bracket. It can also be found on a silver sticker in one of the following locations depending on the frame type:
  • on the left chainstay
  • on the underside of the top tube or down tube
About the frame number: The frame number begins with the starting part “WOW”, followed by five digits and then four letters. When checking in the tool, please enter only the digits and letters; the starting part “WOW” does not need to be entered.

Step 2: Check fork

If the tool confirms your bike is affected, you can then directly enter the fork serial number to check if the fork is also affected.

FAQ

No. Stop using your bike immediately. An inspection, and if necessary a replacement, must be carried out before you continue riding it.
The bike can still be used on a turbo trainer. However, we strongly recommend checking the fork regularly.
The recall covers all CUBE Agree C:62 models from the 2025 and the 2026 model year that were delivered and sold prior to 30 November 2025. 
Use the checking tool pop-up on this page to check your bike. You will need the frame number and – if your bike is affected – the fork serial number. 
Note: The serial number on affected carbon forks is located on the steerer tube and can only be accessed by removing the headset. This work should only be done by a bike professional – please contact an authorised CUBE dealer to have your fork checked and replaced.
  1. Stop use: Do not continue using your bike. 
  2. Check the frame number: Use the tool provided on this page to see if your bike is affected. 
  3. Contact a CUBE dealer: Contact the CUBE dealer you purchased the bike from, or another local CUBE dealer. 
  4. Processing and replacement: Your dealer will look after all aspects of processing and replacing the fork on site. The replacement must be carried out by an authorised CUBE dealer.
All Agree C:62 models that we deliver to retailers from now on have already been inspected and are not affected by the recall. 
Unfortunately, your delivery date may be delayed. Please contact your dealer for the latest update. We thank you for your understanding that the affected forks on bikes already on the market must be replaced first. We are working hard to fulfil all outstanding orders as quickly as possible.
The CUBE dealer where you purchased the bike is always your contract partner and first point of contact.
No. This is a product safety recall, which means that both checking and replacement of an affected fork are free of charge for you.
Please contact the CUBE dealer where you purchased the bike and talk to them about finding a solution.
Travel or lodging costs are not generally covered.
No. We ask for your understanding that this is not possible, even if processing your fork involves expense or effort. Our goal is to ensure the best-possible safety of our bikes.
We are working at full speed to provide replacement forks. The first replacements are expected to be available from mid-January 2026. This will be followed at regular intervals by further deliveries until the recall is complete.
Yes. All replaced forks will be in the bike's original paint scheme.