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JOBS CUSTOMER SUPPORT DYSTRYBUTORA

We are currently experiencing a higher than normal message volume, causing delays in our response times. Please rest assured that we will process your enquiry as quickly as possible. For technical problems with your CUBE bike, please contact your CUBE dealer directly. We appreciate your patience and understanding during this time.

Product Safety Recall – 2025 hybrid models with ACID MTB HYBRID PRO crank arms – Inspection of crank bolt necessary!

Full details and a list of affected models can be found here: Product Safety Recall 

If your bicycle is one of the models listed in the link it is affected by this issue. Please contact your CUBE dealer to arrange for the inspection.

Please rest assured that we will process your enquiry as quickly as possible.

For technical problems with your CUBE bike, please contact your CUBE dealer directly.

We appreciate your patience and understanding during this time.

 

Enquiries and follow-ups must include the full name and model year of the bike.

Example: Stereo Hybrid ONE77 HPC AT 800 carbon´n´gold 2025

Alternatively, if this information is not available, you can send the frame number (WOW) or a link from the archive .

Enquiries and follow-ups must include the full name and model year of the bike.

Example: Stereo Hybrid ONE77 HPC AT 800 carbon´n´gold 2025

Alternatively, if this information is not available, you can send the frame number (WOW) or a link from the archive .

It is not possible to upload images or video material via this contact form. If we require visual material at a later date, we will contact you directly.

Pola oznaczone gwiazdką (*) są polami obowiązkowymi.