How long do I have guarantee / warranty on my CUBE bike?

Category: FAQ, Allgemein

WARRANTY AND GUARANTEE TERMS AND CONDITIONS

Basically we provide the warranty required be statute of 2 years on all items with effect from the date of sale. In addition we extend our services in the event of frame breakage outside the statutory guarantee period as follows:

For all frames and rigid forks from the modell years 2011 and older we guarantee from the date of sale from the dealer:

Aluminium 5 Years Guarantee
Titanium frames 5 Years Guarantee
Carbon, Alu-Carbon 2 Years Guarantee

For all frames and rigid forks of modell year 2012 we guarantee from the date of sale from the dealer:

Aluminium 6 Years Guarantee
Carbon, Alu-Carbon 3 Years Guarantee

If a break occurs during this period (from date of sale), we commit ourselves to replace this article by the same or similar. This service relate only to the frame, fitted components necessary for frame modification (e.g. saddle post, derailleur, handlebar set, shock absorbers …) must be borne by the customer personally.

EXCLUSIONS:

For the models Fritzz, Hanzz, Two15, for all dirt bikes, and all the frame exchange add on parts are not included into this extended warranty. Here the 2 years limited warranty applies.

We reserve the right to repair defective frames or parts or to replace them with the corresponding update model. The precondition is normal use of the bike in accordance with the manufacturer’s stipulations.

Modification work outside the statutory guarantee period (2 years) is not carried out or refunded by us free of charge.

We therefore request that the customer be acquainted with this stipulation on conclusion of the contract in order to avoid irritation at a later date.

Excluded from the guarantee and warranty are all forms of damage due to improper use or use not in accordance with that designated (e.g. use of a standard frame as a dirt bike, fitting double bridge forks, extension of spring travel, overstressing due to jumps etc.) and all defects due to normal wear and tear. The extended warranty does not apply to the Fritzz, Hanzz, Two15 model, all dirt bikes and carbon frames and all fitted components related to frame changing.